Naum Enterprises believes in helping its customers as far as possible, and has therefore a liberal cancellation and return policy. Under this policy:

Cancellation

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• Naum Enterprises does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

In case of any refunds approved by Naum Enterprises, it’ll take 3-5 days for the refund to be processed to the end customer

Returns

• Customers can return goods within 3 days of receiving them. The items must be in their original condition, with all tags and packaging intact.
• In case of receipt of damaged or defective items, please report the same to our support team. The request will, however, be entertained once the merchant has checked and determined the same at their own end. This should be reported within 2 days of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our support team within 2 days of receiving the product. The support Team, after looking into your complaint, will take an appropriate decision.
• To return your product, you should mail your order details to: support@naumenterprises.com.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@naumenterprises.com.

Exchanges

No Exchange allowed with our site or personal sales.

Need help?

Contact us at support@naumenterprises.com for questions related to refunds and returns.